We want to give you an amazing browsing experience on our website. For us, an amazing experience means at the same time, to protect your personal data in the best way we can. In order to achieve that, we want to be as transparent as possible and give you the chance to see how, why and where we process your data. This policy gives you an overview of: what information we keep on file, how long we intend to keep your information, why we are keeping your information, what your rights are as a data subject, who the data controller is, where you can file a complaint and if we share your information with third parties.
All information will be processed by the Data Controller:
Delivery Hero SE
Oranienburger Straße 70
If you require additional information or have any concerns about the processing of your personal data please contact us by email at:
By filling out the contact form, you share with us your name, phone number, email address, first and last name.
When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
If you consent to the processing of your data for the purpose of browsing our website and filling in the contact form, the company shall have a legal basis to process your data based on Article 6 (1a) of the GDPR.
If any process relies on consent as a legal basis, we want to hereby inform you about your right to withdraw your consent at any time in the future.
If after you opt-in and you change your mind, you can contact us at any time at by filling out the contact form on the website and indicating your wish to withdraw your consent.
We use different data processors in our daily processing. These process your personal data in accordance with the requirements of Art. 28 GDPR only according to our instructions and have no claims whatsoever on these data. We also monitor our processors and include only those who meet our high standards.
Because we use different data processors and change them from time to time, it is not appropriate to identify specific recipients of personal information. However, if you are interested, we will be happy to disclose the name of the processor(s) in use at that time upon request.
We process your data mainly within the European Union (EU) and the European Economic Area (EEA). However, some of our service providers mentioned above are based outside the EU and the EEA.
Before we transfer your personal data to any third parties, we carefully assess if these companies have adequate security measures in place and if they meet the requirements outlined by GDPR.
Only if they can demonstrate an adequate level of data protection will they be shortlisted for service providers.
Regardless of whether our service providers are located within the EU/EEA or in third countries, each service provider must sign a data processing agreement with us. Service providers outside the EU/EEA must meet additional requirements. According to Art. 44 ff. GDPR personal data may be transferred to service providers that meet at least one of the following requirements:
These are contractual clauses which cannot be modified by the contracting parties and in which they undertake to ensure an adequate level of data protection.
In order to be able to reply to enquiries made through our website, we will need to store your data. We will not keep your data for a longer period that is needed for the purpose of processing and to comply with applicable law.
We will also delete your personal data without undue delay if you withdraw your consent.
You have the right to be informed which data we store about you and how we process this data.
If you notice that stored data is incorrect, you can always ask us to correct it.
You can ask us at any time to delete the data we have stored about you.
You can revoke your consent at any time or object to the further processing of your data. This also includes objecting to our processing, which we process without your consent but based on our legitimate interest. .
If you do not agree with one of our processing purposes based on our legitimate interest or wish to object to it, you may object to the processing at any time on grounds relating to the particular situation. Please fill in the contact form on our website stating your concerns in the comments. In this case we will review the processing activity again and either stop processing your data for this purpose or explain to you our reasons worth protecting and why we will continue with the processing.
If you believe that we have done something wrong with your personal data or your rights, you can complain to the appropriate supervisory authority at any time.
To exercise your rights, you can contact [email protected] at any time.
The responsible supervisory authority for Delivery Hero is:
Berliner Beauftragte für Datenschutz und Informationsfreiheit
E-Mail: [email protected]
You can also send your complaint to the supervisory authority in your habitual residence or place of work
If you would like to exercise your rights as a data subject, please do not hesitate to contact us under the contact information provided above.
We do not have any processes where decisions are made in an automated way having a legal effect or similar effects on you.
In order for your visit to Delivery Hero Ventures to be attractive and to enable the use of certain functions, we use the so-called cookies on various pages. Cookies are small text files that are stored in your browser. Some of the cookies we use are deleted after the end of the operation period of your browser, eg. after the closing of the browser. Other cookies remain in your browser and allow us to identify your browser on your next visit (permanent cookies). You can configure your browser so that you are informed about the setting of cookies and decide individually on their acceptance or deviation for specific cases or in general. Non-acceptance of cookies may limit the functionality of our website.
We classify the cookies in three categories:
We are only using Necessary cookies that are required to navigate our site and use its features. Without the use of these cookies, the proper functioning of our website is not guaranteed (eg entering text) while browsing the pages of the website. In addition, they are cookies that collect information about how visitors use our site, for example, which pages they visit most often and if they receive error messages. They also let our site remember your choices, such as language or region, to provide enhanced features. They are also used to store information about the consent option where required. No action is required from you to activate them.
We reserve the right to modify this privacy notice at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please fill out the contact form on the website to get in touch with us.